WhatsApp Interactive UI

BubbleMe Support Bot Flow

Clean 5-option customer care flow with safe order lookup and one Main Menu option.

1. Main Menu

Interactive list with five support options.

  • Order Status
  • Change Address
  • Damage / Leak / Wrong
  • Return / Refund
  • Need Help / Support

2. Order Status

Phone-first order lookup through tracking Worker. Shows top 5 verified orders as an interactive list.

phone → top 5 orders → select order → tracking details

3. Change Address

Explains that address cannot be changed after order placement. Customer can share address for next order or contact support.

  • Address for Next Order
  • Need Help / Support
  • Main Menu

4. Damage / Leak / Wrong

Interactive issue type list, then asks image/video/bill/order screenshot/shipping label and creates quality ticket.

  • Damaged Product
  • Leaked Product
  • Wrong Product
  • Item Missing
  • Main Menu

5. Return / Refund

Shows customer orders first, then selected order details and reason list. Pending orders are sent to support for faster action.

6. Need Help / Support

Collects customer message and creates support ticket for CRM team.

7. Global Commands

0, Hi, Hello, Hey, Menu, and Main Menu reset the flow.

6. Feedback

Customer selects Feedback or types feedback/review/rate us.

  1. Bot asks for 1–5 star rating.
  2. Customer selects stars.
  3. Bot asks for a short comment.
  4. Bot saves feedback and creates a CX ticket.