Customer Menu Options

The customer-facing WhatsApp options. These numbers remain available and are not treated as rating messages.

Local preview mode: API is not reachable, showing built-in sample data.

Main Menu

Active
1. Order StatusUse phone cache first, then order lookup only for status/tracking.
2. Change AddressExplain address policy without calling the order API.
3. Damage / Leak / WrongOpen the product issue sub-menu.
4. Return / RefundReuse cached orders, select an order, then collect reason if eligible.
5. Need Help / SupportCollect issue details and create a support ticket.

Local Webhook Test

Try data




Use this to create local dashboard data.

Menu Data Rule

Important

Numbers 1, 2, 3, 4, 5 are valid menu selections. They are not blocked by the old rating guard. Only star-only text like ⭐⭐⭐ or explicit text like 3star is ignored as old feedback echo.

BubbleMe Bot Online
Webhook: /webhooks/kwikengage
Dashboard APIs: /api/summary, /api/tickets, /api/analytics/daily
Saved data: numbers only